How it works
Live in four weeks.
We manage recruitment, employment and equipment. You select the professional and direct the work.
Clear lines of responsibility.
Your team
Choose the professional
Interview the shortlist and approve the appointment.
Set the scope and hours
Set the priorities, the working hours and the standard of output you expect.
Direct the work
Your priorities, your deadlines, your standards.
Ember TalentCo
Employment and payroll
Your professional is employed full time by us in Colombo.
Workplace and equipment
Office space, secured hardware and all employment administration.
Delivery and continuity
A dedicated delivery manager and documented workflows that keep delivery consistent.
From first call to first deliverable.
Scope
We map the tasks, agree the role profile and working hours, and confirm commercial terms.
Shortlist
You receive three vetted CVs, interview the candidates and select your professional.
Access
Agreements are signed, access and tools are confirmed, and the workflow is documented.
Shadow, then go live
Your professional works alongside your team, the first deliverables are reviewed and live delivery begins.
After launch. Monthly SLA reporting, quarterly scope reviews and additional seats whenever you need them.
Same working day. Different sunrise.
Select your office location and season. The marker indicates your current local time.
Aligned delivery
Working hours mirror your office, so queries are resolved the same day.
Overnight head start
An earlier Colombo shift means work is ready when your day begins, with a handover before midday.
Colombo is UTC+5:30 all year, between 3.5 and 5.5 hours ahead of Europe's main business centres depending on the city and the season.
How we protect quality.
Five controls that remain in place throughout the engagement.
Selection
Only vetted, qualified candidates reach your shortlist.
Review
From three seats upward, a qualified team lead reviews all output.
Process
Every workflow is documented, so nothing is lost at handover.
Measurement
Turnaround, accuracy and rework are reported against your SLA each month.
Continuity
Documented workflows and managed notice periods ensure a smooth transition if circumstances change.
How the model compares.
| Freelancer or VA | Traditional BPO | Ember TalentCo | |
|---|---|---|---|
| Who delivers | Individual, varies | Shared delivery pool | One named professional |
| Qualifications | Varies by provider | Role-dependent | CA, ACCA or CIMA, matched to the role |
| Working hours | Agreed availability | Scheduled shifts | Your hours |
| Who they work for | Several clients at once | A shared pool of clients | Only you, full time |
| Scope changes | Often re-quoted | Formal change process | Flexible day to day |
| Commitment | Task or contract | Often multi-year | Three months, then monthly |
Indicative comparison. Provider arrangements vary.
Frequently asked questions.
What do the AI agents do?
They prepare the routine groundwork: gathering data, performing reconciliations, populating models and drafting initial commentary. Your professional reviews and approves everything before it reaches you.
Who manages the professional day to day?
You do. Your team sets the priorities and reviews the work, while we manage employment, payroll, equipment and a delivery manager who safeguards continuity.
What happens when your professional takes leave?
Annual leave is agreed with you in advance, as it would be for your own staff, and the documented workflow for your seat ensures nothing is lost while your professional is away.
How is client data handled?
Confidentiality agreements, data processing terms and the appropriate transfer safeguards are signed before any data is shared, and your professional receives only the access each task requires.
Can the scope change later?
Yes. Day-to-day priorities are yours to set, and we review the scope with you formally every quarter.
Try it on one process.
Choose the work that is under the most pressure, and we will scope a single seat around it.